Accountemps, Davenport, Iowa

with temporary work placement at Sun-Rys Distributing, Harris Liquors, & Mr. Pizza (dba: Harris Pizza)

Accounting Clerk/Assistant  November 2011 – February 2012

-Assisted the accounting manager with receivables, payables, purchase orders, receivings, and other functions as needed using Realworld and Quickbooks software applications

(consumer bankruptcy trustee office)
2003 – 2011 (8 years) Barnesville. MN

- Assisted company manager with ongoing monthly distribution of over $1 million to creditors
- Completed internal audits of chapter 13 bankruptcy cases
- Trained and supervised employees on payables
- Analyzed requests for mortgage and auto loan letters from debtors and drafted appropriate trustee‘s letter
- Analyzed debtor’s account balances to determine pay-off balances as they requested
- Analyzed and entered payables/claims using EPIQ software
- E-filed trustee Final Reports using the Public Access to Electronic Court Records (PACER) web site
- Entered cash receipts using EPIQ software and forwarded deposit to bank electronically
- Made outbound calls to clarify questions on submissions of claims, or to follow-up if disbursement checks were returned to us by the postal service or by creditors.
- Assisted debtors, creditors, and attorneys with questions regarding bankruptcy cases

American Farm Bureau Insurance Services, Inc., Fargo, North Dakota

Support Specialist and Documentation Specialist  August 2002 – March 2003

- Provided software support for crop insurance employees, agents, and adjusters

- Formatted crop insurance forms – paper copies and on-line forms

- Maintained files within the software program on the AS/400

Accountemps, Fargo, North Dakota

with temporary work placements at Workforce ROI Corp and at Aggregate Industries

Accounting Clerk/Assistant  April 2002 – August 2002

-Assisted the financial controller at Workforce ROI Corp, a Microsoft Great Plains developer and customer:

- Entered daily transactions in Receivables, Payables, and Cash Management; using Microsoft’s eEnterprise accounting software

- Reconciled bank statements

- Reconciled balances in the subsidiary modules with those in the General Ledger

Great Plains Software, Fargo, North Dakota

Customer Assistance Project Leader  1988 – 1996

- Developed and improved customer support services

- Wrote, compiled and edited the Q&A section of GPAdvisor, the newsletter for Great Plains Accounting customers and partners

Customer Assistance Technical Support Supervisor  1987 – 1988

- Managed 10 – 12 support technicians; providing leadership and training

- Represented the company by showing software at industry tradeshows

Customer Assistance Technical Support Specialist  1986 – 1987

- Provided telephone technical support assistance to customers and resellers for the Great Plains Accounting Series modules

- Tested software and reported problems to Development

- Trained customers and employees on the Great Plains Software accounting programs

Accounting Clerk  1985

- Entered transactions in O/E, A/R, A/P, and G/L using Great Plains Accounting Software