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CIO/VP of Technology

MBA, ITIL, Microsoft Dynamics GP conversions, MS-SQL, Biztalk server, Voice over IP telephony, wireless and cellular management, security assessment and risk mitigation, Disaster Recovery, Contingency Operations.

Desired Positions

Implementation Consultant, Business Analyst, Senior Consultant / Team Leader, Project Manager, Consulting Manager, Support Consultant, Reporting / Business Intelligence Consultant, Technical Consultant

Work Preferences

Desired Salary
USD 110,000 - 150,000 per year  
Desired Job Type
Full Time  
Can Travel for Work
Highest Education Level
Masters Degree  
Current Location
Kansas City, United States  
Willing to relocate?
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics CRM Customer Service Customer Service 3 2011  
Dynamics GP Great Plains Development / Technical Development Suite 3 2011  
    Dexterity 3 2011  
    eConnect (EAI) 3 2011  
    Integration Manager 3 2011  
    MSSQL Server 14 2011  
    Visual Basic 12 2011  
  Field Service Contract Administration 5 2011  
    Preventative Maintenance 3 2011  
    Service Call Management 3 2011  
    Tech Assist 3 2011  
  Financials General Ledger 3 2011  
    Intercompany 3 2011  
    Multi-Currency 3 2011  
    Receivables Management 3 2011  
  Inventory and Order Processing Contract Administration 3 2011  
    e.Requisition 3 2011  
    Invoicing 3 2011  
    Sales Order Processing 3 2011  
  Net Series e.Commerce 1 2011  
    e.Order 1 2011  
  Project Accounting Project Accounting 10 2011  
  Reporting and Business Intelligence Crystal Reports 12 2011  
    FRx Professional 3 2011  
    Quick Cubes 3 2011  
Retail Management System Card Processing Card Processing 1 2011  
Small Business Accounting Banking Banking 1 2011  
  Financials Financials 1 2011  
  Fixed Assets Fixed Assets 1 2011  
  Purchasing Purchasing 1 2011  
  SMB Reporting SMB Reporting 1 2011  

Employment History

Job Title
Computing - Consulting / Professional Services
02/2009 to Current
Owner and President of BITS Consulting. A dynamic technology support and services provider focusing on small to medium businesses and medical practices. Established in 2010.

Owner/President of USA Window Ribbons, LLC. An E-Commerce, online retailer specializing in military awards and decorations. Custom, personalized military products in a micro-niche industry. Established in 2009.

Responsible for all aspects of business foundation, operation and financing. Vendor negotiations are key in this start up environment. Successful negotiations have resulted in favorable rates for online payment processing, web site hosting, application development and supply payment terms.

Processes are in place for these endeavors to continue to operate with existing managerial staff.
Job Title
Director, Information Technology
04/2009 to Current

·      Supervise staff of 8; 2 Network Administrators, 3 Desktop Support, 2 DB Developers and a Data Analyst, as well as all technology vendor relationships and contract employees

·      Responsible for planning and budgeting department capital assets; department budget of $500K

·      Accountable for network reliability, security and performance, 450+ community based staff across the metro area, support and contract management for cellular and landline telephony

·      Created HIPAA compliance policy and procedures in accordance with state and federal guidance, restructured security policy to insulate against risk of violations – 0 HIPAA reportable incidents to date

·      Singularly responsible for rework of customer support model; minimized response time, implemented ticket tracking and resolution metrics. Resulted in 20% gain in productivity over 3 month period

·      Member of corporate strategy committee, provided technology capabilities and vision for operations and administration executives

·      Managed company website re-design; added 3 new websites to family of companies, each aesthetically linked to the core organization with shared employment posting and application forms. Increased public visibility for original site and created web presence for newly developed sites

·      Added key skills to IT staff; hired highly skilled developer and data analyst, trained and mentored junior network administrator and converted a clerical staff member to desktop support member. IT team recognized by senior leadership as most valuable practice management tool available

·      Headed up cellular account review process with vendor; resulted in reduction of annual expenditure by $6000+ facilitated by renegotiation of discount rate and plan selection

·      Advisor to venture capital firm considering locally developed EMR software marketability; recommended required skill set for lead engineer, and support staff.  Recommended overall product delivery model specifications and requirements based on EMR capability and future development avenues

·      Created vision and mission for IT department; created venues for open idea sharing among all staff to IT support network, implemented round table discussions with directors and senior executives to identify and plan technology needs and possibilities

·      Applied business analytics approach to technology management style. Trimmed excess operating capital from IT budget, optimized asset utilization and eliminated wasteful practices freeing up additional resources equivalent to one full time position

Job Title
Manager, Information Technology
05/2008 to 01/2009

·      Report directly to VP of IT - Supervise staff of 8; 3 managers and 5 technicians

·      Prepared IT budget and project priority plan for 2009; department budget of $3.2M

·      Accountable for network reliability, security and performance, 2,000+ field customers across 14 states, support and contract management for cellular and landline telephony

·      Managed the installation and configuration of dual site Microsoft Dynamics Great Plains suite; trained local users and implemented administration policy to ensure adequate protection of financial data

·      Evaluated and ordered correction of cellular phone accounts, trimmed 800 excess phones and renegotiated discounts from new provider; realized savings of $46,000 per month

·      Developed Disaster Recovery/Contingency Operations plan, 2009 Project priority plan and Field support policy for IT staff, organized workflows to optimize man-power

·      Lead reallocation of server assets using virtualization technology to improve redundancy and survivability of core network functions; estimated savings of $110K

·      Planned/oversaw installation of BlackBerry Enterprise server for 25 executive users

·      Innovated, implemented new customer support request system; introduced remote assistance tools, improved response time/reporting for critical issues through addition of Technology Hotline, developed field IT reference guide for self-resolution of common problems

·      Scheduled and coordinated all technology events with senior executive staff, external customers and all key internal business personnel

·      Managed US and Canadian contracts and vendor relationships, renegotiated discount rates and extended support agreements to achieve budgetary goals

Job Title
Section Chief, Network Operations
Government / Public Sector
09/2001 to 06/2008

·      Supervised staff of 35; 5 managers, 30 technicians

·      Responsible for leadership of network security, operations, vulnerability and boundary protection teams; highest compliance rating in Air Mobility Command for 2 years

·      Oversaw daily maintenance and configuration of $12.4M Microsoft centric server farm

·      Managed operation of 3.4Tb Storage Area Network solution for more than 3,000 users

·      Directed installation, configuration and development of SharePoint 2003 site, customized work flows, collaboration and general site design; trained 18 content publishers and 6 administrators

·      Organized/lead consolidation of three work-centers into a single tier 2 support function; optimized manning, reduced customer problem time to resolution by 58%

·      Restructured on-call technician program to utilize current technologies to cut priority problem resolution metrics by 60%

·      Supervised network infrastructure upgrade for more than 3,000 users and 2,000 computers; minimized impact to end-user by thorough planning and flexible staffing approach – lauded as an exceptional transition by senior executives

·      Recognized as top department manager for Q1 2002, Q3 2005, Q2 2007 out of 500 competing peers; received annual award as top department manager of the year 2007




Completed Institution Degree / Qualification
2011 University of Kansas Master of Business Administration  
2008 University of Phoenix Bachelor of Management  
2008 Community College of the Air Force Associate of Science, Information Technology  
2008 Community College of the Air Force Associate of Science, Applied Science  

Work Related Training & Certification

Completed Institution Training / Certification
2011 EXIN ITIL v3 Foundation  
2011 ATMAE Certified Technology Manager