Owner and President of BITS Consulting. A dynamic technology support and services provider focusing on small to medium businesses and medical practices. Established in 2010.

Owner/President of USA Window Ribbons, LLC. An E-Commerce, online retailer specializing in military awards and decorations. Custom, personalized military products in a micro-niche industry. Established in 2009.

Responsible for all aspects of business foundation, operation and financing. Vendor negotiations are key in this start up environment. Successful negotiations have resulted in favorable rates for online payment processing, web site hosting, application development and supply payment terms.

Processes are in place for these endeavors to continue to operate with existing managerial staff.

·      Supervise staff of 8; 2 Network Administrators, 3 Desktop Support, 2 DB Developers and a Data Analyst, as well as all technology vendor relationships and contract employees

·      Responsible for planning and budgeting department capital assets; department budget of $500K

·      Accountable for network reliability, security and performance, 450+ community based staff across the metro area, support and contract management for cellular and landline telephony

·      Created HIPAA compliance policy and procedures in accordance with state and federal guidance, restructured security policy to insulate against risk of violations – 0 HIPAA reportable incidents to date

·      Singularly responsible for rework of customer support model; minimized response time, implemented ticket tracking and resolution metrics. Resulted in 20% gain in productivity over 3 month period

·      Member of corporate strategy committee, provided technology capabilities and vision for operations and administration executives

·      Managed company website re-design; added 3 new websites to family of companies, each aesthetically linked to the core organization with shared employment posting and application forms. Increased public visibility for original site and created web presence for newly developed sites

·      Added key skills to IT staff; hired highly skilled developer and data analyst, trained and mentored junior network administrator and converted a clerical staff member to desktop support member. IT team recognized by senior leadership as most valuable practice management tool available

·      Headed up cellular account review process with vendor; resulted in reduction of annual expenditure by $6000+ facilitated by renegotiation of discount rate and plan selection

·      Advisor to venture capital firm considering locally developed EMR software marketability; recommended required skill set for lead engineer, and support staff.  Recommended overall product delivery model specifications and requirements based on EMR capability and future development avenues

·      Created vision and mission for IT department; created venues for open idea sharing among all staff to IT support network, implemented round table discussions with directors and senior executives to identify and plan technology needs and possibilities

·      Applied business analytics approach to technology management style. Trimmed excess operating capital from IT budget, optimized asset utilization and eliminated wasteful practices freeing up additional resources equivalent to one full time position

·      Report directly to VP of IT - Supervise staff of 8; 3 managers and 5 technicians

·      Prepared IT budget and project priority plan for 2009; department budget of $3.2M

·      Accountable for network reliability, security and performance, 2,000+ field customers across 14 states, support and contract management for cellular and landline telephony

·      Managed the installation and configuration of dual site Microsoft Dynamics Great Plains suite; trained local users and implemented administration policy to ensure adequate protection of financial data

·      Evaluated and ordered correction of cellular phone accounts, trimmed 800 excess phones and renegotiated discounts from new provider; realized savings of $46,000 per month

·      Developed Disaster Recovery/Contingency Operations plan, 2009 Project priority plan and Field support policy for IT staff, organized workflows to optimize man-power

·      Lead reallocation of server assets using virtualization technology to improve redundancy and survivability of core network functions; estimated savings of $110K

·      Planned/oversaw installation of BlackBerry Enterprise server for 25 executive users

·      Innovated, implemented new customer support request system; introduced remote assistance tools, improved response time/reporting for critical issues through addition of Technology Hotline, developed field IT reference guide for self-resolution of common problems

·      Scheduled and coordinated all technology events with senior executive staff, external customers and all key internal business personnel

·      Managed US and Canadian contracts and vendor relationships, renegotiated discount rates and extended support agreements to achieve budgetary goals

·      Supervised staff of 35; 5 managers, 30 technicians

·      Responsible for leadership of network security, operations, vulnerability and boundary protection teams; highest compliance rating in Air Mobility Command for 2 years

·      Oversaw daily maintenance and configuration of $12.4M Microsoft centric server farm

·      Managed operation of 3.4Tb Storage Area Network solution for more than 3,000 users

·      Directed installation, configuration and development of SharePoint 2003 site, customized work flows, collaboration and general site design; trained 18 content publishers and 6 administrators

·      Organized/lead consolidation of three work-centers into a single tier 2 support function; optimized manning, reduced customer problem time to resolution by 58%

·      Restructured on-call technician program to utilize current technologies to cut priority problem resolution metrics by 60%

·      Supervised network infrastructure upgrade for more than 3,000 users and 2,000 computers; minimized impact to end-user by thorough planning and flexible staffing approach – lauded as an exceptional transition by senior executives

·      Recognized as top department manager for Q1 2002, Q3 2005, Q2 2007 out of 500 competing peers; received annual award as top department manager of the year 2007