Responsible on the delivery side for
Microsoft Dynamics AX & Dynamics CRM enhancements and defects
Provide Microsoft AX & CRM training
Involved in a project to upgrade
Microsoft AX from version 4.0, AX2009 to 2012 CU7 R2
Exposed to AX2012 R3 functionality
Lead and managed a full life cycle
implementation of the Financial and Trade and Logistics modules
Managed ERP & CRM data
conversion and migration activities from MS Dynamics AX 4.0 to MS Dynamics AX 2012
Managed onshore/offshore and own
segments of work on large project engagements in the areas of business process
design, service delivery strategy, and outsourcing advisory.
Conducted client interviews,
gathered, refined and prioritized business and technical requirements; document
conceptual and logical technical solutions.
Prepared architecture diagrams, solution architecture, information architecture, and
detailed technical solution design, business process
maps, and system test scripts.
Configured and designed Dynamics AX &
CRM based on defined business requirements; outline functional/technical
specifications, perform upgrades, end-user support, and training.
Mentored team members in their area
of expertise, actively participated in practice development activities, and
contributed to the development of knowledge management.
Assisted with user training and
third-line support activities as necessary to ensure successful adoption of
Gathered and documented high level
functional and technical requirements for business review to identify gaps and
as an input to application design.
Developed complex conceptual designs
for application interfaces and integrations.
Assisted with data modeling, report
and dashboard design and development.
Created project deliverables
templates including training materials for respective projects.
Performed unit, acceptance and
system testing and on-going user support.
Performed system analysis, gathered
and documented high level business requirements, developed test plans, test
scripts, as needed for system iterations.
Ensured delivery quality and service
level agreements were met for systems implementation projects by using Software
Development Life Cycle (SDLC).
Acted as the primary interface with
key business managers for business and technical requirements, gap analysis,
and configuration of third party vendor applications
Possess extensive sales and sales
management background where I was able to help close deals by being involved in
the sales process with SOW creation, budgeting, custom demos and project