Sharon L Bunker

123 Orion Way

(407) 330-0219

 sgaines@cfl.rr.com

Summary:  Result-oriented professional with more than 12 years of experience using NAV (formerly Navision) software as an end-user. Responsible for supporting users in several departments using NAV, updating and maintaining the ERP software, and fully understanding the functionality requirements becoming certified in these areas:

Navision 5.0

Intro to C/AL Programming NAV 2009

Solution Development NAV 2009

                        SQL Specialist in Administration

                        Jet Reports

                        MCP Professional/Application Specialist

                        Managing Microsoft Dynamics Implementations

                        Installation and Configuration NAV 2009

PROFESSIONAL EXPERIENCE:

May 2011- Present       TAB US Partner                       Winter Park, FL

                        Support/Trainer/Implementation

·         Assist End Users with support calls for NAV

·         Test Cronus database if needed for customer’s support

·         Research errors and/or fixes for their support

·         Test new objects/modifications according to the job specified by the customer

·         Stay up to date on new product lines and/or features of NAV

·         Research forums such as Mibuso or Dynamic Users for issues or other related support calls

·         Self study on other modules to stay informed of processes

·         Support and/or train Jet Reports for users

·         Implementation, Testing and Training of database for upgrades

·         Upgrade of Database to new version of NAV

·         RTC Training and Support
          Lanham EReceive, Eship
          Serenic Payroll
          Avatax
          

Oct 1993-Feb 2011                  Kellyco Detectors                      Winter Springs, Fl

                        NAV Administrator/Training Manager of Operations (06/07-02/11)

·         Administer security and roles in NAV/SQL

·         Maintained daily/monthly backups through NAV and SQL

·         Analyze business flows/gaps and suggest/implement solutions

·         Wrote and Maintained training documents and procedures

·         Create reports using Jet Reports

·         Train end users on basic use of NAV

·         Support end users to resolve any issues and/or error messages in NAV on processes

·         Work closely with the VAR to implement new changes and/or modifications as needed

·         Assisted with two upgrades which included testing the system, making suggestions for changes in process, and setup of any new third party software

·         Suggested and assisted with implementation of Credit Card Processing within NAV

·         EShip/EReceive

·         Manage 30-40 users on NAV

·         Point  of contact for VAR

·         Experienced in NAV 5.0 and NAV 2009

·         Experienced in Application Design and Security

·         Worked with Navision for 12 yrs plus

Payroll, HR and Labor Management Systems

·         Four plus years in EZ Time and Labor Record Keeping

·         HR Policies and Procedures

·         Processed Payroll and 401K Contributions weekly

E-Commerce Research Developer (02/07-6/07)

·         Researched via Internet for competitor’s prices and/or packages compared to what we offer

·         Verbal notification was given for any changes needed via Internet

                        Director of Sales (1/06-2/07)

                        Call Center Manager (10/97-1/06)

                        Customer Service Representative (1/93 – 10/97)

Over 10 years experience in a call center environment, very confident with excellent problem solving abilities, and have always succeeded in exceeding the specified targets.

·         Responsible for the supervision of a staff of 18 and maintain the day-to-day operations

·         Responsible for the recruitment and training of customer service representatives

·         Managed the needs/requirements of accounts through follow-up procedures

·         Improving customer service based on client feedback through the development of new policies and procedures

·         Successfully handled all public relations issues

·         Provided support to the customer service team ensuring all sales and service objectives were met

·         Prepared sales reports for the team and management

·          Processed damaged claims with vendors and credit card disputes with proven ability for profit for the company

·         Experience with eBay and Paypal procedures

·         Answered phones and assisted customers with orders and inquiries

·         Generated repeat business through successful customer/client follow-up

·         Possess exceptional ability to build customer relationships, resolve complex issues and win customer loyalty

·         Demonstrate outstanding problem solving and active listening skills providing exceptional customer service

·         Point of contact for merchant services and vendors

Jan 88-Nov 91   Data Entry Clerk/Receptionist/Cashier

· Inventory control of 22,000 cars sold at 35 Auto Auctions nationwide

· Input of VIN numbers into database for transfer of cars from one auction to another

· Accounts Receivable for transportation damage

                                    · Filed bankruptcy reports

                                    · General office: Including phones, typing, sorting mail, data entry, and filing

                                    · Reconciled bank accounts

                                    · Made customer reservations

                                    · Cashier

AWARDS RECEIVED:        

            Office Systems Accounting I & II.

            Member of Phi beta Lambda at Seminole Community College.

            Participated in the assessment of Spreadsheet Applications in Tampa, Fl.      

EDUCATION:

            Seminole Community College Sanford, Fl

                   A.S. Degree in Administrative Office Management