Responsible for overall accountability and ownership of the Microsoft Dynamics ERP Professional Services practice. Work closely with practice management, finance, and customers.  Staff, manage and provide general professional development direction to practice consultants and developers.  Manage third party relations including subcontractors and vendors.  Directly participate in business development and pre-sales activities. 

Monitored and operated ERP systems (Dynamics AX, Shop-Floor); installed, configured, patched, upgraded and maintained enterprise applications; collaborated with analysts, designers and system owners; provided support to global system end-users.

Served as the business /functional advisor to the client, supported the team to translate business requirements into solution specifications and drove the overall delivery of the solution.  Drove creation of the functional solution specifications and worked with the project team to configure the solution based upon business requirements.  Facilitated solution integration and user acceptance testing and solution deployment.  Ensured an effective implementation and rollout that maximized value from the solution.

Responsible for initiating, planning and delivering ERP software solutions for clients.  Managed project resources, including other consultants, software developers and third-party vendors on client’s behalf.  Performed business process evaluation and analysis in relation to system features and functionality.  Assisted clients with strategic planning and system design.  Participated in pre-sale and business development activities.  Built and maintained client relationships.

Implemented Microsoft Business Solutions software at client sites including evaluating business processes and performing gap analysis, configuring applications, testing software modifications, providing client support and consultation.  Evaluated business needs of existing clients to identify new opportunities and added-value services.  Participated in pre-sale activities and assisted account executives on as-needed basis.  Managed project resources.  Maintained client relationship.

Initiated and launched two new mid-market ERP product line offerings. Directly participated in business development and pre-sale activities for the firm.  Managed all aspects of ERM system implementation and service delivery.  Evaluated and reviewed business processes for clients; participated in designing and implementing business process improvement initiatives; maintained client relationship; managed staff consultants on projects.

Played a key role in establishing and growing a successful new ERP/CRM practice.  Worked with corporate locations to promote and to develop new business opportunities.  Performed needs analysis and evaluated clients’ needs in the areas of financial/ERP systems and IT strategy.  Worked with senior level executives to develop strategic technology plans for clients.  Monitored project progress and completion; maintained client relationships.

Administered all aspects of enterprise and financial system implementation, maintenance and customization for the clients including data migration and integrity control, financial, distribution and production modules setup, financial statement design, system security assurance, clients’ staff training and technical support.  Developed and customized accounting and business reports and queries including data repair and data mining.  Maintained client relationship and monitored project progress.  Coordinated work with outside parties on clients’ behalf.