I work in a Support Team delivering phone and web based support to customers using software sold and supported by Calyx.

 I have gained a good varied knowledge of the numerous applications such as:

o Microsoft Dynamics GP

o Microsoft Dynamics CRM

o Microsoft SQL Server

o Microsoft SharePoint and Business Portal

o Microsoft Windows Server

o Internet Information Services (IIS)

o Integration Manager

 The calls require a sound understanding of SQL and ability to extract data and manage databases including carrying out routine health checks, creating SQL jobs and views, backing up and restoring databases.

 The calls need to be resolved by agreed Service Level Agreements

 I need to be flexible to assist other Calyx teams as required, sometimes attending sites to hand hold on role outs or to trouble shoot multiple issues on larger sites

 Being innovative and creative in designing bespoke solutions to solve customer requirements

I managed a team (of up to 5 staff) producing management information for the Cattles Group.

 We produced training reports on employees from five different subsidiaries.

 We designed and produce electronic Policy Tests for four different functions across the Cattles Group. We delivered reports on completed Policy Tests to all levels of staff.

 We wrote training materials and delivered training to rollout new software developments. Rollouts included introducing Siebel Software to Cattles Subsidiaries. Siebel replaced software for Cattles subsidiaries’ Accounting Software packages. Rollouts of software were trained to groups of up to twelve in sessions either on the delegate’s site or at in house training facilities in Nottingham.

 We developed training materials and delivered training on Microsoft Office software.

My specific areas of expertise include:

 Recognising problems and recommending and designing IT solutions using Business Objects, Access and Excel.

 Delivering presentations and training materials to all levels of staff.

 Being able to adapt to different business needs at short notice.

I was responsible for ensuring that adjustment requests from the Cattles branch network that were required on the Financier system were resolved according the Service Level Agreements. We had service level agreements that we needed to ensure were fulfilled. I had a key role in ensuring this was carried out successfully.

 Preparation of doctor’s financial accounts and tax returns.

 Performing one-off client services at client’s premises. I.e. Preparing management reports or correcting VAT returns with a view to improving systems going forward.

 Designing and maintaining a database of medical services clients.

 Trouble-shooting department computer problems and acting as contact to Software Company for new developments.

 I spent six months working within East Midlands Developments Agency updating and reconciling their accounting records and preparing management reports.

My responsibilities included:

 Preparing accounts for a variety of different customers.

 Working on audits of private limited companies.

 Working on internal audits of the Cornwall and Isles of Scilly Learning Disabilities Trust.