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Dynamics Consultant

Dynamics CRM and Dynamics GP Support Consultancy, includes SQL background knowledge, Scribe, Web Server. From an Accounts background with various IT training and technical design experience also.

Desired Positions

Implementation Consultant, Support Consultant, User Education + Training, Technical Support, Tester / Quality Assurance

Work Preferences

Desired Salary
GBP 30,000 - 35,000 per year  
4 Weeks  
Desired Job Type
Full Time  
Can Travel for Work
Interstate only  
Highest Education Level
Current Location
Midlands, United Kingdom  
Willing to relocate?
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics CRM Customer Service Customer Service 1 2009  
  Sales Sales 1 2009  
Dynamics GP Great Plains Financials Bank Reconciliation 3 2009  
    Collections Management 1 2009  
    Fixed Asset Management 2 2009  
    General Ledger 3 2009  
    Intercompany 3 2009  
    Multi-Currency 3 2009  
    Multi-Dimensional Analysis 1 2009  
    Payables Management 3 2009  
    Receivables Management 3 2009  
  Inventory and Order Processing e.Requisition 2 2009  
    Extended Pricing 1 2009  
    Inventory Control 3 2009  
    Invoicing 3 2009  
    Purchase Order Processing 3 2009  
    Returns Management 3 2009  
    Sales Order Processing 3 2009  
  Project Accounting Personal Data Keeper 3 2009  
    Project Accounting 3 2009  
    PS Time and Expense 3 2009  
  Reporting and Business Intelligence Crystal Reports 1 2006  
    FRx Forecaster 1 2008  
    FRx Professional 1 2008  

Employment History

Job Title
Support Consultant
Computing - Software
12/2005 to Current

I work in a Support Team delivering phone and web based support to customers using software sold and supported by Calyx.

 I have gained a good varied knowledge of the numerous applications such as:

o Microsoft Dynamics GP

o Microsoft Dynamics CRM

o Microsoft SQL Server

o Microsoft SharePoint and Business Portal

o Microsoft Windows Server

o Internet Information Services (IIS)

o Integration Manager

 The calls require a sound understanding of SQL and ability to extract data and manage databases including carrying out routine health checks, creating SQL jobs and views, backing up and restoring databases.

 The calls need to be resolved by agreed Service Level Agreements

 I need to be flexible to assist other Calyx teams as required, sometimes attending sites to hand hold on role outs or to trouble shoot multiple issues on larger sites

 Being innovative and creative in designing bespoke solutions to solve customer requirements

Job Title
Software Training Manager
Accounting and Finance
08/2002 to 12/2005

I managed a team (of up to 5 staff) producing management information for the Cattles Group.

 We produced training reports on employees from five different subsidiaries.

 We designed and produce electronic Policy Tests for four different functions across the Cattles Group. We delivered reports on completed Policy Tests to all levels of staff.

 We wrote training materials and delivered training to rollout new software developments. Rollouts included introducing Siebel Software to Cattles Subsidiaries. Siebel replaced software for Cattles subsidiaries’ Accounting Software packages. Rollouts of software were trained to groups of up to twelve in sessions either on the delegate’s site or at in house training facilities in Nottingham.

 We developed training materials and delivered training on Microsoft Office software.

My specific areas of expertise include:

 Recognising problems and recommending and designing IT solutions using Business Objects, Access and Excel.

 Delivering presentations and training materials to all levels of staff.

 Being able to adapt to different business needs at short notice.

Job Title
Software Trainer
Accounting and Finance
03/2001 to 08/2002
I was responsible for ensuring that adjustment requests from the Cattles branch network that were required on the Financier system were resolved according the Service Level Agreements. We had service level agreements that we needed to ensure were fulfilled. I had a key role in ensuring this was carried out successfully.
Job Title
Divisional IT Supervisor and Accounts Senior
Accounting and Finance
11/1998 to 07/2000

 Preparation of doctor’s financial accounts and tax returns.

 Performing one-off client services at client’s premises. I.e. Preparing management reports or correcting VAT returns with a view to improving systems going forward.

 Designing and maintaining a database of medical services clients.

 Trouble-shooting department computer problems and acting as contact to Software Company for new developments.

 I spent six months working within East Midlands Developments Agency updating and reconciling their accounting records and preparing management reports.

Job Title
Accounts Assistant
Accounting and Finance
09/1993 to 11/1998

My responsibilities included:

 Preparing accounts for a variety of different customers.

 Working on audits of private limited companies.

 Working on internal audits of the Cornwall and Isles of Scilly Learning Disabilities Trust.


Completed Institution Degree / Qualification
1992 BTEC Nat Dip in Business & Finance  
1989 GCSE Various  

Work Related Training & Certification

Completed Institution Training / Certification
2008 Microsoft Microsoft Dynamics™ GP 10.0 Inventory & Order Processing  
2008 Microsoft Microsoft Dynamics™ GP 9.0 Financials  
1994 Association of Accounting Technicians Final exams