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CRM Functional Consultant

Microsoft Dynamics CRM, SQL Server, Delphi, Salesforce.com, ACT

Desired Positions

Business Analyst, Senior Consultant / Team Leader

Work Preferences

Desired Salary
USD Negotiable per hour  
Desired Job Type
Full Time  
Can Travel for Work
Highest Education Level
Bachelor Degree  
Current Location
Alberta - Calgary, Canada  
Will Consider Relocation to;
British Columbia - Vancouver/Lower Mainland
Ontario - Toronto / GTA
United Arab Emirates
United States
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics CRM Customer Service Customer Service 5 2008  
  Sales Sales 5 2008  

Employment History

Job Title
CRM Functional Consultant
Computing - Consulting / Professional Services
01/2007 to Current

IDEACA, http://www.ideaca.com, 2008:

- BA on a complex “blueprint” of CRM/XRM for Alberta Securities Commission


ACCUETRUST SECURITY, http://www.accuetrust.com, 2007 – 2008:

- Implemented a B2B hybrid CRM solution
- Increased revenue by 70%, efficiency by 200%

- BA for CRM, Website and Integration

Job Title
Computing - Consulting / Professional Services
01/2000 to 12/2007

BELL CANADA, http://bell.ca, 2000 – 2007 (includes 5 years at CDG, acquired by Bell in 2005):

- Created a large CRM system and process that lowered cost of business by 70%.

- Recovered 100% of costs via Canada government’s SR-ED tax incentives programs.

- Managed outsourced software development and vendor relationships


IHLAS HOLDING, http://www.ihlas.com.tr, 1996 – 2000:

- Created Weblam, an online advertisement brokerage systems increasing revenues by 30%.

- Managed team of technical and artistic staff, direct reports included up to five people.


CORTEX-HUNGARY, http://www.cortex-hungary.hu, 1993 – 1996:

- Led transition to Windows platform that helped increase number of customers by 300%.

- Presented software to Mr. Bill Gates (then, Microsoft CEO) during launch of Windows 95

- Co-developed Hungarian online search tools leading to 30% increase in sales


TEXAS CHRISTIAN UNIVERSITY, http://www.tc.edu, 1989 – 1993:

- Managed a large network ensuring availability of computing resources

- Planned and deployed IT assets


Completed Institution Degree / Qualification
1993 Texas Christian university BS Computer Science, Minor in Economics  

Work Related Training & Certification

Completed Institution Training / Certification
2006 PMI Project Management  
2005 Microsoft Training SQL Server  
2005 Bell Canada Excite!  
2008 Ideaca Method-i, SCRUM, Agile  
2008 IIBA BA