Low Cost Computer Repair                                                                                        2008 - Present

CEO / VP / Manager / Owner

       ·       Build, organized and grow a computer learning, computer repair home based bussiness    

      ·       Ensure all customers received the best quality computer training & computer repair

              on all types of computers

 

Johnstone Supply H.V.A.C.R.                                                                                         2008 - 2008

Sales Engineering Manager

       ·       Market & Sell Heating  /  Air Conditioning  / Refrigeration wholesale parts

      ·      Ensured customers received their parts, organized, researched customers accounts

      ·       Organized & Troubleshooted  Pumps / Etelectric Motors / HAVC Equipment

      ·       Ensured customers received their parts, organized, researched customers accounts

      ·      Fostered team spirit and open communication on all phases of business

      ·      Coordinated and developed business opportunities

 

Etelecare Global Solutions                                   Phoenix, AZ                                       2003 - 2008

Dell L2 / Outbound / Inbound / Chat / Senior Sales Engineering Manager

·         Inbound / outbound DELL XPS L2 Technical Computer Agent for Dell

·         In charge of organizing, troubleshooting, researching, implementing a plan for educating, the customer and troubleshooting hardware and software for Dell XPS computers

·         Troubleshooting issues after L1 Service agents could not resolve them

·         Maintained XPS Standard For Dell, keeping accurate customer account records

·         Coordinated and developed business opportunities

·         Implemented a strategy before calling the customer to troubleshoot their computer

·         Educated the customer while troubleshooting the customer’s computer

·          

Radio Shack                                                         Phoenix, AZ                                       1987 - 2003

Senior Sales Engineering Manager

·         Organized the 1.5 million dollar mall store

·         Developed and implemented business practices by improving and reducing expenses

·         Educated the customer on new products and sales, educated customers on new and old products, researched customers accounts for maximum sales

·         Developed and implemented a sales strategy to sell over $3000.00 in personal sales per day netting more than $400,000.00 in sales a year

·         Communicated, and researched customers needs in order to achieve maximum sales for new business, and developed a day by day sales strategy  

·         Managed the store when the manager was not there and maintained accurate store records

·          

Kerr McGee Oil Co.                                              Oklahoma City, OK                            1981 - 1991

Facility Maintenance 2   

·         Maintained a 30 story high-rise building and 3 - 10 story satellite buildings

·         Organized heavy machine equipment maintenance records

·         Researched part records to find out what parts will be need to repair the equipment

·         Repaired HAVC systems, electrical wiring, fire fighting, plumbing, carpentry, refrigeration

·         Repaired locks, internal surveillance systems, painting

·         Organized, communicated, implemented daily repair & maintenance schedules