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Resume : 25351 Shortlist  |   |  Print

Senior Sales Engineering Manager

•27+ Years in Computer Hardware & Software / Sales / Repair / Network Support Experience • 19+ Years in Professional Sales Experience as a Sales Manager •19+ Years in Customer Service Experience • 11+ Years as a Licensed Experience Travel Agent • 10 Years in High-Rise Building Repair Services Experience • 4+ Years in Chat / Inbound / Outbound Call Center as Account Manager • Excellent Communication Skills • Results Oriented • Problem Resolution • Strong Negoti

Desired Positions

Project Manager

Work Preferences

Desired Salary
USD 60,000 - 95,000 per year  
Desired Job Type
Full Time  
Can Travel for Work
Highest Education Level
Current Location
Arizona- Phoenix, United States  
Will Consider Relocation to;
Nevada-Las Vegas
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
  Financial Management Fixed Assets 10 2008  
  Manufacturing and Distribution Shop Floor Control 19 2008  
  Project Management Project 10 2008  
  Supply Chain Management Product Builder 20 2008  
    Trade (Sales Orders, Quotations, Purchase Orders, Inventory) 1 2008  
Dynamics CRM Customer Service Customer Service 19 2008  
  Sales Sales 19 2008  
Dynamics GP Great Plains Field Service Preventative Maintenance 13 2008  
    Returns Management 14 2008  
    Service Call Management 14 2008  
    Tech Assist 14 2008  
  Manufacturing Sales Configurator 19 2008  
    Sales Forecasting 19 2008  
  Project Accounting Personal Data Keeper 20 2008  
  Project Accounting Project Budgeting 19 2008  
    Time and Expense for Projects 19 2008  
  Supply Chain Inventory 20 2008  
    Purchasing 19 2008  
Small Business Accounting Banking Banking 20 2008  
  Financials Financials 20 2008  

Employment History

Job Title
See Resume
07/1980 to Current

Low Cost Computer Repair                                                                                        2008 - Present

CEO / VP / Manager / Owner

       ·       Build, organized and grow a computer learning, computer repair home based bussiness    

      ·       Ensure all customers received the best quality computer training & computer repair

              on all types of computers


Johnstone Supply H.V.A.C.R.                                                                                         2008 - 2008

Sales Engineering Manager

       ·       Market & Sell Heating  /  Air Conditioning  / Refrigeration wholesale parts

      ·      Ensured customers received their parts, organized, researched customers accounts

      ·       Organized & Troubleshooted  Pumps / Etelectric Motors / HAVC Equipment

      ·       Ensured customers received their parts, organized, researched customers accounts

      ·      Fostered team spirit and open communication on all phases of business

      ·      Coordinated and developed business opportunities


Etelecare Global Solutions                                   Phoenix, AZ                                       2003 - 2008

Dell L2 / Outbound / Inbound / Chat / Senior Sales Engineering Manager

·         Inbound / outbound DELL XPS L2 Technical Computer Agent for Dell

·         In charge of organizing, troubleshooting, researching, implementing a plan for educating, the customer and troubleshooting hardware and software for Dell XPS computers

·         Troubleshooting issues after L1 Service agents could not resolve them

·         Maintained XPS Standard For Dell, keeping accurate customer account records

·         Coordinated and developed business opportunities

·         Implemented a strategy before calling the customer to troubleshoot their computer

·         Educated the customer while troubleshooting the customer’s computer


Radio Shack                                                         Phoenix, AZ                                       1987 - 2003

Senior Sales Engineering Manager

·         Organized the 1.5 million dollar mall store

·         Developed and implemented business practices by improving and reducing expenses

·         Educated the customer on new products and sales, educated customers on new and old products, researched customers accounts for maximum sales

·         Developed and implemented a sales strategy to sell over $3000.00 in personal sales per day netting more than $400,000.00 in sales a year

·         Communicated, and researched customers needs in order to achieve maximum sales for new business, and developed a day by day sales strategy  

·         Managed the store when the manager was not there and maintained accurate store records


Kerr McGee Oil Co.                                              Oklahoma City, OK                            1981 - 1991

Facility Maintenance 2   

·         Maintained a 30 story high-rise building and 3 - 10 story satellite buildings

·         Organized heavy machine equipment maintenance records

·         Researched part records to find out what parts will be need to repair the equipment

·         Repaired HAVC systems, electrical wiring, fire fighting, plumbing, carpentry, refrigeration

·         Repaired locks, internal surveillance systems, painting

·         Organized, communicated, implemented daily repair & maintenance schedules