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Dynamics GP Consultant / Dynamics Ax Support

Experienced in implementation and post-implementation services for Dynamics GP and Axapta

Desired Positions

Implementation Consultant, Business Analyst, Support Consultant, User Education + Training, Technical Consultant, Technical Support, Tester / Quality Assurance, Technical Writer / Documentor

Work Preferences

Desired Salary
USD 80000 Negotiable per year  
Desired Job Type
Full Time  
Can Travel for Work
Highest Education Level
Bachelor Degree  
Current Location
California-Sacramento, United States  
Willing to relocate?
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics AX Axapta Financial Management Accounts Payable 3 2013  
    Accounts Receivable 3 2013  
    General Ledger 3 2013  
Dynamics GP Great Plains Development / Technical Customisation Tools 5 2010  
    Integration Manager 5 2010  
    MSSQL Server 5 2011  
  Financials Bank Reconciliation 5 2010  
    Fixed Asset Management 5 2010  
    General Ledger 5 2010  
    Intercompany 5 2010  
    Multi-Currency 5 2010  
    Multi-Dimensional Analysis 5 2010  
    Payables Management 5 2010  
    Receivables Management 5 2010  
  Inventory and Order Processing Bill Of Materials 5 2010  
    Inventory Control 5 2010  
    Invoicing 5 2010  
    Purchase Order Processing 5 2010  
    Sales Order Processing 5 2010  
  Reporting and Business Intelligence Crystal Reports 5 2010  

Employment History

Job Title
Application Support Analyst
Computing - Software
05/2014 to 09/2015
Telework/remote member of project team for the US Department of Veterans Affairs (V.A.) migration from various service desk tools (Remedy, Serena, and CA SDM 12.6) to the Single Tool environment: CA Service Desk Management 12.7. Responsible for migrating and aligning data, processes and users; applying ITIL recommended principles and processes to the new system. Tasks included being the subject-matter-expert of CA Service desk tool; creation of User Acceptance Testing scripts; support the transition of the V.A. I.T.  team members across the country by answering technical and process questions through email, chat and call conferences.

Skills required and developed the role:
Strong ITIL Knowledge, Application migration/support experience, Systems Development Life Cycle (SDLC), Project coordination, Communication Skills, CA Service Desk, User acceptance testing, Data scrubbing

Job Title
ERP System Administrator and Level 2 Support for Microsoft Dynamics AX
Computing - Software
12/2010 to 09/2013
Asurion is a company that provides mobile protection to millions of customers worldwide. International Headquarters is located in Nashville, TN. 
I was part of the I.T. team located in the Philippine Data Operation Center (PDOC) providing offsite Microsoft Dynamics AX Support and Administration to different company offices located in the US, Hongkong, Philippines, Japan and China. Tasks also included establishment of support process following the recommendations and policies of ITIL Service Management for Service Requests, Incidents, Request for Change and Knowledge Documentation.
Part of my task also included use and maintenance of other 3rd Party Applications related to the company’s ERP system. These are MS SQL Server  2005/2008 and SSRS, PRTG Network Monitoring Tool and CA Service Desk for ticketing purposes.

Skills required and developed the role:
Enterprise Resource Planning (ERP), Microsoft Dynamics AX/Axapta, Strong ITIL Knowledge,  Incident Management, Problem Management, Service Request Management, Change Management, CA Service Desk, SQL Server Reporting Services 2005 (SSRS), Microsoft SQL Server, SQL Scripting, Customer Support, Technical Support, Systems/Software Troubleshooting, Documentation, Systems Development Life Cycle (SDLC)

Job Title
Business Analyst, Implementation and Support Consultant for ERP/Microsoft Dynamics GP
Computing - Consulting / Professional Services
04/2006 to 11/2010
The Eastwind company is a Microsoft partner and a Value Added Reseller of Dynamics GP to different Small and Medium Enterprises (SME) clients.  My role included all activities from Pre-Implementation, including pre-sales demonstration; Full Implementation that included tasks for business analysis and system implementation; and Post Implementation that included all tasks for administration and support of the said ERP.

Implementation Consultant Responsibilities:
* Pre-Sales demonstration & prospect needs analysis
* Business process review
* Documentation & process re-engineering
* Report modification using report writer & crystal reports
* Software quality testing (manual)
* User training
* Pre-setup of the system

Technical Support Responsibilities (Post-Implem entation):
* Answering of email/phone of ERP process related inquiries
* Data fixing, usually in back-end using SQL scripts
* System & current process review
* Modification correction of previously created customized reports

Skills required and developed the role:
Project Management, Enterprise Resource Planning (ERP), Microsoft Dynamics GP/Great Plains, Microsoft SQL Server, SQL Scripting, Crystal Report, Systems Development Life Cycle (SDLC), Business Analysis, Software quality assurance (Manual Testing), Customer Support, Technical Support, Systems/Software Troubleshooting, Documentation, Training, Accounting Concepts, Accounts Receivables/Payables, Sales/Purchase Order Processing, Inventory Management

Job Title
Academics and Operations Personnel, and Course Consultant
10/2003 to 04/2006

Informatics is a computer learning center that provides I.T. training and  Associate Degree courses. During my time of working in this company, I had multiple roles and my tasks are as follow.

As a Course Consultant I was responsible for sourcing and maintaining clients. With tasks as follow: 
* To enroll prospective students and formulate proposals through consultation and counseling on the computer courses appropriate to their experiences, background and requirements.
* Maintained a client/student database.
* Prepared marketing materials on latest course information.
* Performed after sales support to ensure good customer service delivery and achieve customer loyalty.

Worked as a Lecturer for I.T. courses with other tasks as follow: 
* Responsible for teaching I.T. courses such as: Basic Windows/MS Office applications; Internet and Email; and subjects included in the two-year International Diploma Program such as Program Design and Structured Systems Analysis and Design. 
* Design, plan and develop training and visual aids and other related course materials.
* Prepare, plan, conduct and evaluate the students’ coursework.

Also worked as an ITE Coordinator/Student Registrar with tasks as follow: 
* Communicated regularly with the center managers, lecturers and staffs regarding regulations, development and other updates of the Two-Year International Diploma Program.
* Attended to all student concerns such as guidance counseling, student motivations and other activities.
* Continually created systems to improve filing of student materials and proper issuance of students’ requests.

Also worked as a Services Officer with administrative functions
* Conducted daily center preparations.
* Center documents’ issuance and filing.

Skills required and developed the role:
I.T. Training, Office/Administrative procedures, Customer service, Marketing, Sales

Job Title
Software Application Support and Clients Coordinator
Computing - Software
07/2001 to 02/2003

EISI was a reseller of library automation and information system. In this company, I worked as a Software Specialist that provided pre-sales and post-sales support for Ovid and SilverPlatter, with tasks as follow:
* Communicated and coordinated with clients, suppliers and management all technical aspects of assigned software.
* Conducted training and performed technical support for clients.
* Performed site installation and system enhancements.
* Did technical research and prepared white paper documentations.

I also worked as a Sales and Technical Coordinator for existing customers, prospective clients, sales and technical team doing the following:
* Monitored and facilitated subscription renewal and software maintenance agreement for existing clients.
* Assisted sales and marketing functions such as client quotation, pricing and database management. 
* Coordinated support activities, manage budget allocation and schedule for other Software Specialists. 
* Maintenance of the company’s website.

Skills required and developed the role:
Customer Support, Technical Support, Systems/Software Troubleshooting, Documentation, Training

Job Title
06/2000 to 05/2001
Responsible for teaching I.T. courses such as: Programming Logic Formulation and Visual Basic, Certified Internet Professional Training Program (Internet Essentials, HTML, Perl Programming, CGI Scripting), Microsoft Office Professional Training Program and Subjects included in the two-year Computer Science International Diploma Course.


Completed Institution Degree / Qualification
2007 De La Salle University-Dasmarinas 18 Units  
2000 De La Salle University-Dasmarinas BS Computer Science  

Work Related Training & Certification

Completed Institution Training / Certification
2008 Microsoft Dynamics GP CAAS  
2012 ITIL Foundation Certificate in IT Service Management ITIL