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Functional Consultant - Microsoft Dynamics AX

Skill Description Certified ERP MS Dynamics AX (Version 4.0, 2009, 2012)  CRM Solutions MS Dynamics CRM (Version 4.0, 2011)  Sure Step MS Dynamics Sure Step (Version 2010, 2012) Operating System Windows Server 2008 R2, Windows Server 2008, Windows Server 2003 R2 RDBMS Microsoft SQL Server (Version 2008, 2008 R2) & SQL Server Reporting Services (Version 2008)

Desired Positions

Implementation Consultant, Business Analyst, Pre Sales Consultant

Work Preferences

Desired Salary
INR 110,000 - 190,000 per year  
Desired Job Type
Full Time  
Can Travel for Work
Highest Education Level
Masters Degree  
Current Location
Karnataka-Bangalore, India  
Will Consider Relocation to;
Maharashtra-Mumbai Eastern Suburbs
Maharashtra-Mumbai Nav
Maharashtra-Mumbai Western Suburbs
New Zealand
United States
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics AX Axapta Customer Relationship Management CRM 4 2012  
    CRM Marketing Automation 3 2012  
    Questionaire 3 2012  
    Sales Force Automation 4 2012  
    Sales Management 4 2012  
    Telemarketing 2 2012  
  Development / Technical Axapta Object Security 1 2011  
    Axapta Security System 1 2011  
    IntelliMorph 1 2010  
    MorphX Development Suite (IDE) 1 2010  
    MSSQL Server 2 2012  
  Manufacturing and Distribution Enterprise Portal 1 2012  
  Project Management Project 3 2012  
  Supply Chain Management Logistics 3 2011  
    Master Planning 3 2011  
    Trade (Sales Orders, Quotations, Purchase Orders, Inventory) 3 2011  
Dynamics CRM Customer Service Customer Service 4 2011  
  Sales Sales 4 2011  

Employment History

Job Title
Functional Consultant - Microsoft Dynamics Ax
03/2007 to 06/2008

Functional Consultant Competencies:


-          Facilitate and actively participate in all phases of the Implementation cycle, to include Requirements.

-          Gathering & Analysis, System Design and Development, Testing, and Implementation.

-          Assist clients in mapping and streamlining/reengineering business practices to implement the ERP Modules (CRM and Trade & Logistics).

-          Planning and working flexibly to a deadline.

-          Work with the PROJECT MANAGERS and the client to identify their requirements, design enhancements and functionality to help meet user requirements.

-          Provide functional process ownership of multiple business process areas

-          Organize and facilitate problem-solving discussions with the client, internal operations team, and project managers to resolve issues requiring a focused approach to maintain project continuity and requirements.

-          Perform configuration work as needed to support new and existing functionality

-          Be responsible for code  reviews of team configuration

-          Prepare functionality specifications and deliver

-          Be responsible for creating Function Design Documents  based on the User  Case Documents

-          Be responsible for developing high quality solutions based on completed Functional Design Documents

-          Be responsible for supporting the developer and ensuring the developer remains on target

-          Perform code reviews of other team members completed solutions

-          Work with the user community to determine the best solution to help resolve customer problems and satisfy customer requirements

-          Perform integration testing work as necessary to insure that new functionality or enhancements do not adversely affect existing functionality

-          Ensure knowledge transfer to functional analysts as necessary to increase their understanding and utilization of the systems and applications

-          Coach and Mentor users

-          Follow all design work and integration testing protocols, change control procedures, uses standards, procedures, and practices in performing required work.

-          Analyze current business processes and make recommendations

-          Assist in the technical preparation of Business Process Procedures, Test Scenarios, End-user documentation, and User manuals.

-          Work with minimal supervision. Take part in review session, requirement gathering session, facilitate requirements meetings, development walk through, and user acceptance testing sessions with the client.


Job Title
Partner Technical Advisor
06/2008 to 07/2011

Partner technology Advisor Competencies:

-          Driving Customer and Partner satisfaction by providing high quality results, managing customer communications and taking ownership on partner’s issues.

-          Gaining an understanding of the key messages or value propositions for a product

Or a solution and demonstrating how Microsoft solutions add value to partners.

-          Drive Identification of Competitive and non-competitive deals.

-          Driving Collaboration by actively taking accountability on Technical and Non-Technical Collaboration towards resolving issues.

-          Achieving Career Growth through individual readiness by actively identifying, developing and delivering on             the selected competency.

-          Working towards ensuring that the ERP/CRM product being demonstrated are more structured and are readily available for adoption to partners.

-          Increasing partner’s ability to sell Microsoft’s technology by encouraging and convincing partners to use Microsoft products internally.

-          Learning to appropriately translate customer needs into business value.

-          Delivering one-to-many events to partners on Microsoft Dynamics AX, resulting in registered leads.

-          Testing and providing solutions as well as product support to the Field Sales team  based on the queries/requirements of the partners/customers.

-          Collaborating with the Sales Team from Western and Southern India and delivering presentations onsite and creating an awareness of the features available in Microsoft Dynamics AX ERP Solution and creating an awareness as to how Microsoft Dynamics AX ERP address the requirements.

-          Creating awareness among the partners and customers as to how the Dynamics ERP/CRM Products addresses the various segments.

-          Ability to establish relationship with the customer/partner and taking accountability in providing appropriate resolutions to the partner or customer.

-          Using Global English skills to communicate with partners across the globe.

-          Helping Partners in Licensing and Selling Proposals.

-          Analyzing and actively listening to the requirements of the clients/partners.

-          Pursuing soft skills training like Interpersonal Awareness, Project 
           Management Framework, Presentation Power, Crucial Conversations and using those skills within the team and for interacting with peers and partners.

-          Learning the technologies that integrate with Dynamics AX and share the knowledge being gained with peers and implementing the same based on the various scenarios.



Job Title
Business Development Executive
06/2006 to 03/2007

    Business Development Competencies:

-          Research and Confirm a Business Opportunity

-          Access Business Variables

-          Translate the Business Plan into Action

-          Efficient Utilization of Resources

-          Monitor Customer Relations

-          Monitor Trends to Maintain Competitive Advantage

-          Quantify Current Organizational Strengths and Gaps

-          Develop Road Maps to meet Corporate BUSINESS OBJECTIVES

-          Ability to Understand the customer; Use Questioning and Active Listening; Provide information useful to the Customer; Ability to make Customers feel comfortable by greeting them, making eye contact, and acting in a friendly manner

-          Ability to establish rapport with the customer, listen effectively to identify customer needs, and relate the benefits of product features; handle objections and close the sale

-          Ability to keep accurate customer records, conduct periodic follow-ups with

customers before and after the sales track personal progress towards the sales targets and goals, pay attention to details and manage time effectively.

-          Ability to operate with the customer’s best interest in mind, position for repeat business by delighting and surprising the customer, make the customer feel important, and strive for customer satisfaction throughout the entire sales and delivery process

-          Having a Good Understanding of products and Services, including Features, Benefits and Relevant Performance Statistics; keeping up to date with the latest information; Preparing to Answer Questions About Products and Services

-          Competition: Having basic knowledge of key competitors and being aware of how the company's products compare with competitors'

-          Has a strong work ethic; is able to maintain a fast pace while staying focused in stressful situations

-          Demonstrates the desire to achieve and surpass goals, work with persistence in the face of obstacles, and thrive in high-pressure situations

Job Title
Lead Consultant - ITC Infotech Limited
07/2011 to Current
Lead Consultant Competencies:

-  Involved Actively in Implementation and Support of Microsoft 
   Dynamics AX and Microsoft Dynamics CRM
-  Involved in Microsoft Dynamics AX and Microsoft Dynamics CRM Pre-Sales for 
   Public Sector Accounts


Completed Institution Degree / Qualification
2009 Welingkar Institute of Management Studies Post Graduate Diploma in Supply Chain Management & EBusiness  
2006 Mumbai University Bachelor s in Computer Science  
2012 University of Phoenix Master in Business Administration with Specialization on Technology Management  

Work Related Training & Certification

Completed Institution Training / Certification
2010 Microsoft Dynamics AX Dynamics AX 2009 Installation and Configuration  
2010 Microsoft Dynamics AX Introduction to Development  
2010 Microsoft Dynamics CRM Installation and Configuration  
2010 Microsoft Dynamics CRM Applications  
2010 Microsoft Dynamics CRM Customization & Configuration