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Implementation / Support Consultant

I have extensive training and experience in Micosoft Dynamics GP, Microsoft Dynamics AX, Microsoft Dynamics RMS Headquarters and Store Operations as well as Microsoft Point of Sale. I currently handle support for Microsoft Dynamics GP, Workplace, Microsoft Dynamics RMS and Infrastructure Solutions (Hardware, Active Directory, MS Exchange, Citrix, MOSS, etc.). I have also given training for Microsoft Dynamics RMS Headquarters, Store Operations, Microsoft Point of Sale for support professionals

Desired Positions

Implementation Consultant, Senior Consultant / Team Leader, Support Consultant, User Education + Training, Pre Sales Consultant, Technical Consultant, Technical Support, Database Administrator

Work Preferences

Desired Salary
USD Negotiable per year  
Availability
4 Weeks  
Desired Job Type
Full Time  
Can Travel for Work
Extensively  
Highest Education Level
Bachelor Degree  
Current Location
Sydney, Australia  
Relocation
Will Consider Relocation to;
National 
Melbourne
Brisbane
Gold Coast
Perth
International
Canada
United States
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics AX Axapta Financial Management Accounts Payable 1 2012  
    Accounts Receivable 1 2012  
    General Ledger 1 2012  
Dynamics CRM Customer Service Customer Service 4 2012  
  Sales Sales 4 2012  
Dynamics GP Great Plains Development / Technical Customisation Tools 4 2012  
    eConnect (EAI) 5 2012  
    Integration Manager 5 2012  
    MSSQL Server 7 2012  
  Financials Bank Reconciliation 5 2012  
    Collections Management 5 2012  
    Fixed Asset Management 5 2012  
    General Ledger 6 2012  
    Intercompany 6 2012  
    Multi-Currency 6 2012  
    Multi-Dimensional Analysis 6 2012  
    National Accounts 6 2012  
    Payables Management 6 2012  
    Receivables Management 6 2012  
  Inventory and Order Processing e.Requisition 3 2012  
    Inventory Control 5 2012  
    Invoicing 5 2012  
    Purchase Order Processing 5 2012  
    Sales Order Processing 3 2012  
  Reporting and Business Intelligence Crystal Reports 5 2012  
    FRx Professional 5 2012  
Retail Management System Card Processing Card Processing 7 2012  
  MRMS Headquarters MRMS Headquarters 7 2012  
  MRMS Store Operations MRMS Store Operations 7 2012  
Small Business Accounting Financials Financials 1 2008  
  Foundation Services Foundation Services 1 2008  

Employment History

Job Title
Support Consultant (Microsoft Dynamics RMS / Microsoft Dynamics GP)
Industry
Computing - Consulting / Professional Services
09/2007 to Current
  • Provides technical support for Microsoft Dynamics Retail Management System (Store Operations/ Headquarters) / Microsoft Dynamics GP / Workplace (E-Requisition Add-in - Paramount Technologies) / Microsoft Dynamics AX / Microsoft Dynamics CRM / Infrastructure solutions (Hardware, Active Directory, MS Exchange, Sharepoint, SQL Server, Citrix) / Business Intelligence
Job Title
Technical Lead (Microsoft Dynamics RMS / Microsft POS)
Industry
Computing - Consulting / Professional Services
11/2005 to 09/2007
  • Handles support escalations for Microsoft Dynamics Retail Management System / Microsoft Point of Sale
  • Handles database repair and customizations.
  • Provides Training for incoming support engineers for Microsoft Dyanmics Retail Management Sytem / Microsoft Point of Sale
  • Handles technical Quality Monitoring of support calls for Microsoft Dynamics RMS / Microsoft POS
Job Title
Technical Support Engineer (Microsoft Dynamics RMS)
Industry
Computing - Consulting / Professional Services
11/2004 to 11/2005
  • Provides technical support for Microsoft Dynamics Retail Management System (Store Operations/ Headquarters) / Microsoft Point of Sale
Job Title
Technical Support Engineer (MBS Great Plains)
Industry
Computing - Consulting / Professional Services
06/2004 to 11/2004
  • Provides technical support for Microsoft Business Solutions Great Plains
Job Title
Operations Team Manager
Industry
Services
11/2003 to 06/2004
  • Real-time management of call center operations

  • Coaching of Level 1/ Level 2 Technical Support Engineers

Job Title
Level 2 Technical Support Engineer
Industry
Services
11/2002 to 11/2003
  • Acts as Technical Support Internal Helpdesk for a leading Internet Service Provider based in the US by providing technical assistance to Level 1 agents.

  • Accepts real time escalations and handle requests by customers’ to talk to a supervisor.

  • Coordinate with and escalate issues to Tier 3 Technical Support.

Job Title
Technical Support Engineer
Industry
Services
11/2001 to 11/2002
  • Provided technical phone support for the customers of a leading Internet Service Provider based in the US.

Job Title
Delivery Crew / Clerk
Industry
Services
08/2001 to 10/2001
  • Handled deliveries for customers

  • Clerical duties for the delivery department

  • Inventory/warehousing management duties

Qualifications

Completed Institution Degree / Qualification
2000 Mapua Institute of Technology BS in Electrical Engineering  

Work Related Training & Certification

Completed Institution Training / Certification
2005 Microsoft Microsoft Point of Sale  
2004 Microsoft Microsoft Dynamics Retail Management System Headquarters  
2004 Microsoft Microsoft Dynamics Retail Management System Store operations  
2004 Microsoft Quicksell 2000  
2004 Microsoft MBS Great Plains  
2007 Paramount Technologies WorkPlace