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Manager / Senior IT Professional

Project Management, Application Delivery, Dynamics Great Plains, Dynamics Navision, Dynamics CRM, IT Operations Management, MS-SQL .NET Technologies

Desired Positions

Implementation Consultant, Business Analyst, Senior Consultant / Team Leader, Project Manager, Consulting Manager, Support Consultant, User Education + Training, Technical Consultant, Technical Support

Work Preferences

Desired Salary
USD Negotiable per year  
Desired Job Type
Any Type  
Can Travel for Work
Highest Education Level
Masters Degree  
Current Location
Kerala-Thiruvananthapuram, India  
Will Consider Relocation to;
American Seamoa, Australia, Austria, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Canada, Cape Verde, Cayman Islands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Costa Rica, Cote d'Ivoire, Cyprus, Czech Republic, Denmark, Dominica, Falkland Islands (Islas Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern and Antarctic Lands, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City), Honduras, Hong Kong (SAR), Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kiribati, Kuwait, Laos, Latvia, Luxembourg, Macao, Macedonia-The Former Yugoslav Republic of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia-Federated States of, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russia, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Suriname, Svalbard, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, The Gambia, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Virgin Islands, Wallis and Futuna, Western Sahara, Yugoslavia, Zambia, Zimbabwe
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics CRM Customer Service Customer Service 3 2011  
  Sales Sales 3 2011  
Dynamics GP Great Plains Development / Technical Customisation Tools 8 2012  
    Integration Manager 8 2012  
    MSSQL Server 8 2012  
    Visual Basic 8 2012  
  Field Service Preventative Maintenance 1 2012  
    Service Call Management 1 2012  
  Financials Bank Reconciliation 8 2012  
    Collections Management 8 2012  
    Fixed Asset Management 2 2012  
    General Ledger 8 2012  
    Intercompany 2 2010  
    Multi-Currency 8 2012  
    Multi-Dimensional Analysis 8 2012  
    Payables Management 8 2012  
    Receivables Management 8 2012  
  Human Resources and Payroll Direct Deposit for Payroll 1 2012  
    eEmployee 1 2012  
    Human Resources 1 2012  
    Payroll Connect 1 2012  
  Inventory and Order Processing Bill Of Materials 1 2012  
    Inventory Control 8 2012  
    Invoicing 8 2012  
    Purchase Order Processing 8 2012  
    Sales Order Processing 8 2012  
Dynamics NAV Navision CRM CRM Sales and Marketing 4 2010  
    CRM Service 4 2010  
  Development / Technical C/SIDE 4 2010  
    MSSQL Server 4 2010  
  Financials Accounts Payable 4 2010  
    Accounts Receivable 4 2010  
    Cash Management 4 2010  
    Fixed Assets 4 2010  
    General Ledger 4 2010  
    Human Resources 4 2010  
    Multicurrency 4 2010  
  Reporting and Analytics Dimensions 5 2010  
    Navision Analyst 5 2010  
  Supply Chain Management Distribution 1 2010  
    Returns Management 5 2010  
    Warehouse Management System 5 2010  

Employment History

Job Title
Director IT
Government / Public Sector
04/2007 to 07/2010

Job Responsibilities: -

·         Determine and regularly assess the overall strategic direction and business contribution of the information system function for the company in order to ensure efficient and effective growth and performance.

·         Lead the implementation of IT systems within specifications, time and cost as per business plan.

·         Consult and plan with management to analyze IT infrastructure, networking, needs for management of information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.

·         Continuously review and assess the latest technology, standards, trends and developments relevant to company needs and new initiatives in order to ensure SME is positioned for the latest technological advancements and industry standards.

·         Coordinate for SME end user IT training and support in the selection, procurement, usage, and maintenance of software programs and hardware in order to ensure that all staff IT needs are accommodated in a timely manner and keep the overall IT competency level at an effective level.

·         Develop, manage and disseminate corporate knowledge gained through the various systems, services and IT initiatives to key constituents in timely and efficient manner in order to provide relevant departments consistent and well documented reports, statistics, and where applicable just in time information that will help determine costs and impact, and address anticipated problems.

·         Play key role in insuring SME compliance and participation in all Dubai e-government and implementation of policies, guidelines, application integration and relationships in order to insure that all departments are inline.

Achievements: -

·         Managed & coordinated successful implementation of Microsoft Dynamics NAV (Navision) ERP systems.

·         Designed & implemented Network infrastructure (Data/Voice structured cabling, switches, firewalls etc.,)

·         Successfully managed and co-ordinated the transition of SME to a Government of Dubai entity form Dubai-Holding.

·         Managed & coordinated successful implementation of Microsoft Dynamics CRM 4.0

·         Implemented & monitored IT helpdesk support.

·         Implemented IT innovations to simplify user tasks and processes.

·         Drafted and implemented IT Policy in the establishment.

Developed IT Strategy aligned with organisational goal and planned its execution.

Job Title
IT Manager
Publishing and Media
01/2003 to 03/2007

Multi-National company and Regional business partners of MAN-Roland (Printing Division of MAN group) and other prestigious brands. Operating in the field of Industrial Printing, Publishing and Packaging with branches all over GCC.


·         Managed an IT department.

·         Analysed business requirements for customers and lead project implementations. 

·         Analysed and evaluated Hardware and Software requirements of the company.

·         Administration of Exchange, SQL-Server, Great Plains and other Windows servers.

·         Supported the technical and service team in IT related issues.

·         Co-ordinated IT related tasks with counterparts in branches.


·         Managed implementations of Microsoft Dynamics NAV (Navision) ERP systems.

·         Implemented and administered Microsoft Great Plains for Dynamics for SQL Server. Integrated historical data and later upgraded GP ver. 10.

·         Studied & Implemented Customisations and business intelligence tools.

·         Trained and supported end users.

·         Implemented domain and messaging systems with Small Business Server with all components. (Exchange server, Shared fax service etc.).

Designed & implemented Network infrastructure (Data/Voice structured cabling, Switches, firewalls etc.,)
Job Title
Systems Administrator
06/1999 to 01/2003

JPM, Abu Dhabi, UAE

Division of 400 years old French Ironmonger which belongs to Assa-Abbloy Group


·       To develop software integrating the various operations of the company.

·       Setting up LAN Network at the Head Office.

·       Connect the remote showrooms to the Head office network.

·      Develop a sales and inventory system for remote showrooms that can be integrated with head office central system.

·       Train the staff at Head office and showrooms.


·      Established a Computer Network and computerised the Head Office.

·      Implemented computerised Purchase, Inventory, Tendering and Sales modules in Head office.

·      Implemented Computerised Accounting system.

·      Established On-line connection with the remote showrooms

·      Implemented Inter-Office e-mail system.

Job Title
Group IT Manager
Publishing and Media
09/2010 to Current

Multi-National company and Regional business partners of manroland and other prestigious brands. Operating in the field of Industrial Printing, Publishing and Packaging operations in GCC and MENA region.


·         Develop and implement IT Strategy to support the growth and expansion of Dynagraph.

·         Consolidate and centralise the IT infra-structure of Dynagraph and reduce the IT overhead and redundancies and duplications.

·         Improve the efficiency of IT services.

·         Establish a Datacentre in Dubai and serve other Dynagraph business centre from Dubai.


·         Established a Datacentre in Dubai and inter-connected Beirut and Kuwait Offices.

·         Implemented Microsoft Dynamics GP 10 ERP system.

·         Implemented IP based Telephone system interconnecting all Dynagraph Establishments.

Implemented Document Management System using Microsoft Sharepoint.


Completed Institution Degree / Qualification
1992 University of Kerala Bachelor of Science  
1993 NCVT DPCS  

Work Related Training & Certification

Completed Institution Training / Certification
2006 Microsoft MB7-222 Microsoft Business Solutions Certified Professional–Navision 4.0 C/SIDE Solution Development  
2006 Microsoft MB7-225 Microsoft Business Solutions Certified Professional–Navision Financials Exam  
2006 Microsoft MB7-221 Microsoft Business Solutions Certified Professional–Navision 4.0 C/SIDE Introduction Exam  
2006 Microsoft MB7-226 Microsoft Business Solutions Certified Professional–Navision Installation & Configuration Ex  
2006 Microsoft 70-228 Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition  
2008 ITIL ITIL V3 Foundation