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GP and CRM Implementation and Technical Support

• 12 years experience in full lifecycle of software development • 3 years experience in Microsoft Dynamics Great Plains and CRM implementation and technical support • Proficient programming skills in Visual Basic & VB .NET & C# & ASP.NET & SQL server environment for windows application • Good knowledge and experience in Database Design/Implementation • Self-motivated, pleasant and professional team player with the proven ability to work under schedule and pick up new skills very quickly

Desired Positions

Implementation Consultant

Work Preferences

Desired Salary: CAD 80,000 - 100,000 per year

Availability: 4 Weeks

Desired Job Type: Full Time

Can Travel for Work: Interstate only

Highest Education Level: Bachelor Degree

Current Location: Ontario - Kitchener/Waterloo, Canada

Relocation: Will Consider Relocation to;

National: Ontario

Residency / Visa: Authorized to work in this location

Skills and Experience

Category			Yrs. Exp.	Last Used
Dynamics CRM	Customer Service	Customer Service	3	2008
	Sales	Sales	3	2008
Dynamics GP Great Plains	Development / Technical	Customisation Tools	3	2008
		Development Suite	3	2008
		Dexterity	3	2008
		Integration Manager	3	1998
		MSSQL Server	10	2008
		Visual Basic	10	2008
	Field Service	Contract Administration	2	2008
		Returns Management	2	2008
		Service Call Management	2	2008
		Tech Assist	2	2008
	Financials	Collections Management	2	2008
		General Ledger	3	2008
		Multi-Currency	2	2006
		Payables Management	3	2008
		Receivables Management	3	2008
	Inventory and Order Processing	Inventory Control	3	2008
		Invoicing	3	2008
		Purchase Order Processing	3	2008
		Sales Order Processing	3	2008
Retail Management System	MRMS Store Operations	MRMS Store Operations	1	2006
Small Business Accounting	Financials	Financials	1	2006
	Purchasing	Purchasing	1	2006

Employment History

Job Title: Great Plains and CRM Implementation and Technical Support Consultant

Industry: Accounting and Finance

03/2005 to 09/2006

Summary: Great Plains and CRM implementation and technical support, Developed all kinds of tools and applications for customer to Converting data from one application to Great Plains. Responsible for analyzing client needs, preparing proposals and ensuring that projects are completed. Specializes in ERP and CRM solutions based on Microsft Dynamics technologies, such as Great Plains, Small Business Financial, CRM, Retail Management System.

Environment: Visual Studio 6.0,Visual Studio .NET 2003, SQL server 2000, windows server 2003, crystal report

Install Great Plains, upgrade Great Plains from version 7 or 8 to 9, move Great Plains database from one server to another
Import all kinds of data to Great Plains by integration manager, import table or sql server TDS
Developed windows applications for database operation and mass information, create reports
Customization Great Plains user interface and reports by VBA or Dexterity
Customization CRM interface and Entity, add some new functions in CRM by JavaScript, workflow, callout or Web Service
Install Microsoft Dynamics CRM Connector for Microsoft Dynamics Great Plains
Install and customize Small Business Financial, Retail Management System.
Trouble shooting and problem solving for customers and meet the deadline

Job Title: Program Analyst/Database Admin

Industry: Telecommunications

09/2006 to Current

Summary: Program Analyst/Database Admin, Maintain Great Plains 9.0, CRM 3.0, Sql Server, Access Database

Environment: Visual Studio 6.0, Visual Studio .NET 2003, Visual Studio .NET 2005, SQL server 2000, windows server 2003, crystal report

Work directly with IT manager or Accounting manager to design, develop and document new applications or new reports.
Develop and support web applications. Support existing business applications.
Document business processes.
Import all kinds of data to Great Plains by integration manager; create some importing tools to import data to CRM by CRM web service.
Developed windows applications for database operation and mass information, create reports
Customization Great Plains user interface and reports by VBA, Report Writer or Dexterity
Customization CRM interface and Entity, add some new functions in CRM by JavaScript, workflow, callout or Web Service
Trouble shooting and problem solving for end users and meet the deadline

Qualifications

Completed	Institution	Degree / Qualification
1996	HuBei University,China	Bachelor Degree(Computer Science)

Work Related Training & Certification

Completed	Institution	Training / Certification
2008	Microsoft	MicrosoftCertified Business Management Solutions ProfessionApplications for Microsoft Dynamics CRM
2008	Microsoft	MicrosoftCertified Business Management Solutions Profession Developer for Microsoft Dynamics CRM
2008	Microsoft	Installation and Configuration for Microsoft Dynamics GP
2008	Microsoft	MCP SQL Server 2005

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