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Dynamics CRM Consultant

Microsoft CRM 4 and 2011 Administrator, Designer, Analyst, and Trainer

Desired Positions

Implementation Consultant, Business Analyst, Senior Consultant / Team Leader, Project Manager, Support Consultant, User Education + Training, Pre Sales Consultant, Technical Consultant, Technical Support

Work Preferences

Desired Salary
USD 40,000 - 50,000 per year  
Desired Job Type
Full Time  
Can Travel for Work
Highest Education Level
Current Location
Arkansas- Western, United States  
Willing to relocate?
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics CRM Customer Service Customer Service 4 2011  
  Sales Sales 3 2011  
Small Business Accounting Banking Banking 2 2008  
  Purchasing Purchasing 10 2008  
  SMB Reporting SMB Reporting 4 2011  

Employment History

Job Title
06/2013 to 08/2013

DCT Systems, Norcross, GA

Duties: Complete technology inventory and wireless analyst for all of the Lowe's Stores in Georgia for a temporary contract assignment.

Accomplishments: Maintained a great working relationship with Store Managers and personnel.  Completed all stores on timeline.

Job Title
Install Coordinator
09/2011 to 09/2012

CompuCom, Bentonville, AR

Duties: Coordinator for the Walgreen's Project. Oversee project,manage 30-40 technicians performing hardware, software, and wireless upgrades throughout the U.S.  Escalated help desk support as needed.  Produced reports to Regional Project Manager.

Accomplishments:  Maintained consistent 12-16 hour days until all installations were complete.  Met timelines and completed 1 year project on time.

Job Title
System Software Analyst and IT Support
Government / Public Sector
03/2008 to 09/2011

Kansas Department of Commerce, Topeka, KS

Duties: Project Management, Database Administrator,Consultant, Customer Service, Report Analyst and IT Support. Performed Microsoft CRM 4.0 and 2011 database implementation, customized design, created workflows,reporting, and training for 10 different divisions.  Integrated with MS SharePoint, Exchange, MS SQL Servers, Outlook and mobile access.  Support,repair and maintain inventory on desktops, laptops, software, printers and scanners. Call Center customer support. Researched and recommended hardware and software purchasing. Attended Disaster Recovery, Security meetings and training as part of that team.

Accomplishments: Requested to present to Microsoft and other Government Agencies using live video presentations. Represented agency at national conference for MS CRM 2011.  Successful in consolidating and designing database for 10 separate business divisions into1 uniformed business process for the purpose of consistent tracking and reporting.  Awarded “The Big Thinker Award” that is given annually to outstanding employees.

Job Title
Field Technical Consultant
Computing - Software
04/2006 to 03/2008

Scientific Learning, Oakland, CA

Duties: Educational Reading Software Installation and Support for K-12 school districts throughout the U.S. Assisted with setup and training.

Accomplishments: Requested and attended meetings to assist with security and support recommendations.

Job Title
Technology Specialist
02/1995 to 02/2006

Smoky Hill Education Service Center, Salina, KS

Duties: Administrator of all 2003 servers with Symantec Corporate Edition, Veritas Backup, LAN and wireless networks, printers,copiers, desktops, laptops, and software for local as well as remote locations. Maintain inventory on all locations.  Customer support and setup for distant learning programs, meetings and trainings.  Assisted with bulk mailings.  Consultant to school districts to file on their behalf for federal government E-Rate reimbursement program. Consultant for volume purchasing requests and approved state bidding on food, paper, and janitorial supplies for school districts.

Accomplishments: Responsible for an increase of over 1 million dollars reimbursement for school districts.  Implemented Volume Purchasing Agreement for approximately 30 school districts.

Job Title
General Ledger and Proof Operator
Financial Services
07/1991 to 02/1995

Solomon State Bank, Solomon, KS

Duties: Customer Service as teller. Balancing cash drawer. General ledger, accounts receivable, and accounts payable. Operation of proof machine,recording and corrections.

Accomplishments:Promoted to Proof Machine Operator within 1 year.


Completed Institution Degree / Qualification
1989 Central States University MIS  
1972 Wichita School System HS  

Work Related Training & Certification

Completed Institution Training / Certification
2003 IKON A+ Certification  
2003 IKON Microsoft Certified Professional