Kansas Department of Commerce, Topeka, KS

Duties: Project Management, Database Administrator,Consultant, Customer Service, Report Analyst and IT Support. Performed Microsoft CRM 4.0 and 2011 database implementation, customized design, created workflows,reporting, and training for 10 different divisions.  Integrated with MS SharePoint, Exchange, MS SQL Servers, Outlook and mobile access.  Support,repair and maintain inventory on desktops, laptops, software, printers and scanners. Call Center customer support. Researched and recommended hardware and software purchasing. Attended Disaster Recovery, Security meetings and training as part of that team.

Accomplishments: Requested to present to Microsoft and other Government Agencies using live video presentations. Represented agency at national conference for MS CRM 2011.  Successful in consolidating and designing database for 10 separate business divisions into1 uniformed business process for the purpose of consistent tracking and reporting.  Awarded “The Big Thinker Award” that is given annually to outstanding employees.

Scientific Learning, Oakland, CA

Duties: Educational Reading Software Installation and Support for K-12 school districts throughout the U.S. Assisted with setup and training.

Accomplishments: Requested and attended meetings to assist with security and support recommendations.

Smoky Hill Education Service Center, Salina, KS

Duties: Administrator of all 2003 servers with Symantec Corporate Edition, Veritas Backup, LAN and wireless networks, printers,copiers, desktops, laptops, and software for local as well as remote locations. Maintain inventory on all locations.  Customer support and setup for distant learning programs, meetings and trainings.  Assisted with bulk mailings.  Consultant to school districts to file on their behalf for federal government E-Rate reimbursement program. Consultant for volume purchasing requests and approved state bidding on food, paper, and janitorial supplies for school districts.

Accomplishments: Responsible for an increase of over 1 million dollars reimbursement for school districts.  Implemented Volume Purchasing Agreement for approximately 30 school districts.

Solomon State Bank, Solomon, KS

Duties: Customer Service as teller. Balancing cash drawer. General ledger, accounts receivable, and accounts payable. Operation of proof machine,recording and corrections.

Accomplishments:Promoted to Proof Machine Operator within 1 year.

CompuCom, Bentonville, AR

Duties: Coordinator for the Walgreen's Project. Oversee project,manage 30-40 technicians performing hardware, software, and wireless upgrades throughout the U.S.  Escalated help desk support as needed.  Produced reports to Regional Project Manager.

Accomplishments:  Maintained consistent 12-16 hour days until all installations were complete.  Met timelines and completed 1 year project on time.