§ Trained Clients on the different accounting packages
§ Trained clients on Microsoft products
§ Project lifecycle, Maintenance lifecycle, Project management
§ Loaded and configured operating systems
§ Maintained network platforms
§ Desktop support
§ Microsoft Great Plains Erp , Crm
§ Telephonic and email support
§ Pastel Partner, Pastel Express, Brilliant, Pastel Evolution, QuickBooks
§ Consulted on site for clients
§ Generation of financial reports, management of debtors and creditors
§ Reconciliation’s, bank, cash book, debtors and creditors
§ Accounting set-up and system implementation
§ Networking setup, configuration and support
§ Operating system support , windows 2000, windows xp, business server 2003, windows millennium, Microsoft office 2003
§ Telephonic and email support
§ Control all SLA’S
§ Desktop support
§ Procurement of IT hardware and software
§ Procedural backup methods
§ Pc repair and diagnosis of problems