•   Undertaking case/ system study and gathering specific requirements from the client.

•   Managing project planning, scoping, estimation, tracking, and ensuring implementation of project plans within pre-set budgets and deadlines.

•   Ensuring timely delivery of projects as per onsite/ offsite delivery model.

•   Serving as Single Point of Contact for supporting the client on various project-related & technical issues.

•   Undertaking resource requirement analysis, both for software and manpower.

•   Meeting deadlines without compromising quality norms.

•   Overseeing end-to-end implementation of ERP, support and upgrade engagements for global customers, which include business process mapping, finalization of the IT blueprint, implementation, cut over, migration and subsequent training of end users.

•   Resolving all support and operational issues in liaison with project managers & business group.

•   Achieving customer satisfaction by ensuring compliance with service quality norms and building the brand image by exceeding customer expectations.

•   Ensuring all necessary data & matrix are generated and maintained for all processes/ phases.

•   Mentoring team members. Deploying them basis their skill levels, monitoring their performance and supporting their development.

•   Achieving the greater operational  excellence through defined KPIs like operating margin, resource optimization etc  in all projects

 “Head Start Business Solutions Pvt. Ltd.” For March 2007 as Sr. Software Developer (Team Leader, Navision & SAP B1 ERP). Head-start is a fast growing business process outsourcing company involved in end-to-end outsourcing solutions in the areas of marketing, finance and back office operations. The core team comprises people with rich experience in the domain of marketing, finance, operations, project management & implementation and IT & IT enabled services.More Information can be accessed through: -   

www.headstartconsulting.com

Role/Responsibility

Techno/Functional

Team Leader

Micro Software Solutions Pvt. Ltd. (Enterprise Solution and Development Partner of Tata Consultancy Services) for March 2004 to March 2007. (3 Years) Worked as Sr. Software Developer (Team Leader)

Micro Software Solutions Pvt. Ltd is a committed service oriented company that deploys quality, strategic and creative end-to-end service to its clients. Company provide a wide range of ongoing solutions and methodologies to our customer to optimize and align customers business planning with technology improvements our customer approach focuses on technology driven transformations concepts. More Information can be accessed through: -   

www.microsoftwaresolutions.net

Role/Responsibility

Leaded the team

Involved in Development phase and generation of reports

Design, Coding, Manual Testing & Implementation