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ERP/CRM Consultant

An IT professional with various certifications and exceptional track record handling IT projects. Experienced Systems Administrator and Project Manager specialized in ERP and CRM. Other Specialties: Information Systems | MS Dynamics GP, AX & CRM | Business Process Re-engineering | Business Analysis | IT Infrastructure Design

Desired Positions

Implementation Consultant, Business Analyst, Senior Consultant / Team Leader, Project Manager, Consulting Manager, Support Consultant, User Education + Training, Pre Sales Consultant, Technical Consultant, Technical Support

Work Preferences

Desired Salary
CAD Negotiable per year  
2 Weeks  
Desired Job Type
Any Type  
Can Travel for Work
Highest Education Level
Current Location
Ontario, Canada  
Willing to relocate?
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics AX Axapta Manufacturing and Distribution Master Planning 1 2016  
    Production I 1 2016  
  Project Management Project 1 2016  
  Supply Chain Management Logistics 1 2016  
    Trade (Sales Orders, Quotations, Purchase Orders, Inventory) 1 2016  
Dynamics CRM Customer Service Customer Service 1 2014  
  Sales Sales 1 2014  
Dynamics GP Great Plains Development / Technical Customisation Tools 4 2008  
    Integration Manager 5 2008  
    MSSQL Server 8 2008  
  Field Service Contract Administration 2 2008  
    Depot Management 2 2008  
    Preventative Maintenance 2 2008  
    Returns Management 2 2008  
    Service Call Management 2 2008  
    Tech Assist 2 2006  
  Financials Bank Reconciliation 7 2008  
    Collections Management 1 2008  
    Fixed Asset Management 1 2008  
    General Ledger 7 2008  
    Intercompany 1 2005  
    Multi-Currency 3 2005  
    Multi-Dimensional Analysis 7 2007  
    National Accounts 7 2007  
    Payables Management 7 2007  
    Receivables Management 7 2007  
  Human Resources and Payroll eEmployee 1 2007  
    eTimeSheets for Payroll 1 2007  
    Human Resources 1 2008  
  Inventory and Order Processing Bill Of Materials 1 2007  
    Contract Administration 1 2007  
    Extended Pricing 1 2007  
    Inventory Control 7 2007  
    Invoicing 7 2007  
    Purchase Order Processing 7 2008  
    Returns Management 1 2008  
    Sales Order Processing 7 2008  
  Reporting and Business Intelligence Crystal Reports 1 2003  
    Enterprise Reporting 1 2014  
    FRx Forecaster 2 2007  
    FRx Professional 2 2007  
    Quick Cubes 2 2007  

Employment History

Job Title
Dynamics AX Consultant
Computing - Software
03/2015 to 03/2016

  • Provided managed services to clients across North American and UK for Dynamics AX customers
  • Participated in several phases of the project life cycle including analyzing, designing, configuring, testing and deploying suitable and appropriate solutions
  • Worked remotely with clients to assess, design, and build enhancements for customers
  • Evaluated business process and recommended improvements to streamline business operations
  • Documented solutions and best practices for users to maximize application benefits 
  • Maintained positive relation with clients by communicating with stakeholders and understanding business requirements to ensure high quality of service
Job Title
IT Project Manager
10/2013 to 10/2014

  • Conducted Business Process Analysis and Re-engineering to improve Integrated Service Delivery
  • Planned MS Dynamics CRM project activities for best achieving project goals
  • Installed and configured MS Dynamics CRM solution for testing and live environments
  • Gathered and documented business functional requirements from key users in each department
  • Researched client management solutions that can help DBNC achieve its strategic business objectives
  • Assisted IT team to provide technical support to users at DBNC main office
Job Title
ERP Project Manager
02/2008 to 03/2013


  • Implemented MS Dynamics AX 2009 ERP system for Finance, HR & Payroll, Trade& Logistics, Warehouse, and Services modules
  • Conducted internal Business Processes Reengineering (BPR) resulting in a 25% increase in efficiency
  • Completed the diagnostic, analysis, design, development and deployment phases using Microsoft Sure Step methodology
  • Assessed and identified more than 50 business processes with the help of departments to incorporate and automate within AX 2009 and Enterprise Portal
  • Planned / controlled project resources to best meet objectives and adhere to scope, time, cost and quality constraints
Job Title
Senior ERP Consultant
Computing - Software
07/2004 to 12/2007


  • Implemented ERP solution of MS Dynamics GP 9 for different clients successfully
  • Executed and managed the related activities to the proper and complete understanding of customer requirements
  • Adopted cost effective Project Management methodology and structure in order to plan, execute, manage and close the projects with high degree of customer satisfaction
  • Installed and configured Business Intelligence (BI) Tools such as: Business Objects, Analysis Cubes for Excel, and Crystal Report to help customers in the decision making process
  • Worked as a Project Manager and Application Trainer on various projects to implement MS Dynamics GP 9.0
  • Implemented MS Great Plains versions 7.5 and 8.0 for clients, in addition to upgrade to GP 9.0
  • Installed and configured MS CRM 3.0 in the company successfully
  • Led the configuration of business solutions for customer, selected and configuredbusiness solution, presented/demonstrated the solution to customer
  • Played other roles for different successful projects as a Technical Consultant, and Pre-Sales Consultant effectively


Completed Institution Degree / Qualification
2010 HP ITIL v3 Foundation  
2008 Rowad PMP Get Ready Track  
2004 Microsoft Business Solutions CIS I & II Training  
2003 New Horizons MCSE 2000 Full Track  
1996 Third Intermediate Industrial Institute Licensed Assistant in Fine Mechanics with Major in Stationery Machines.  
1994 Technical Secondary School Electronics  

Work Related Training & Certification

Completed Institution Training / Certification
2015 Microsoft Dynamics AX 2012 R3 Trade and Logistics  
2014 PMI PMP  
2007 Microsoft MCITP - Microsoft Certified IT Professional - Dynamics  
2007 Microsoft MCTS - Microsoft Certified Technology Specialist - Dynamics  
2007 Microsoft MCT - Microsoft Certified Trainer - Dynamics  
2003 Microsoft MCSE 2000