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ERP/CRM Technical Consultant

An IT professional with various certifications and exceptional track record handling IT projects. Experienced System Administrator and Project Manager specialized in ERP products. Other Specialties: Information Systems | MS Dynamics GP, AX & CRM | Business Process Reengineering | IT Infrastructure Design

Desired Positions

Implementation Consultant, Business Analyst, Senior Consultant / Team Leader, Project Manager, Consulting Manager, Support Consultant, User Education + Training, Pre Sales Consultant, Technical Consultant, Technical Support

Work Preferences

Desired Salary
CAD Negotiable per year  
Availability
2 Weeks  
Desired Job Type
Any Type  
Can Travel for Work
Moderately  
Highest Education Level
Diploma/Certificate  
Current Location
Ontario, Canada  
Willing to relocate?
No
Residency / Visa
Authorized to work in this location

Skills and Experience

Category Yrs. Exp. Last Used
Dynamics AX Axapta Customer Relationship Management CRM 3 2013  
    Sales Management 3 2013  
  Financial Management Accounts Payable 3 2012  
    Accounts Receivable 3 2012  
    Bank Management 3 2012  
    Fixed Assets 3 2012  
    General Ledger 3 2012  
  Human Resources Business Process Management 3 2012  
    Enterprise Portal 3 2012  
    HRM I : Core Admin for Employees and HR 3 2012  
    HRM II : Recruitment and Absence Management 3 2012  
    HRM III : Strategic HR 3 2012  
    Questionnaire 3 2012  
  Project Management Project 5 2014  
Dynamics CRM Customer Service Customer Service 1 2014  
  Sales Sales 1 2014  
Dynamics GP Great Plains Development / Technical Customisation Tools 4 2008  
    Integration Manager 5 2008  
    MSSQL Server 8 2008  
  Field Service Contract Administration 2 2008  
    Depot Management 2 2008  
    Preventative Maintenance 2 2008  
    Returns Management 2 2008  
    Service Call Management 2 2008  
    Tech Assist 2 2006  
  Financials Bank Reconciliation 7 2008  
    Collections Management 1 2008  
    Fixed Asset Management 1 2008  
    General Ledger 7 2008  
    Intercompany 1 2005  
    Multi-Currency 3 2005  
    Multi-Dimensional Analysis 7 2007  
    National Accounts 7 2007  
    Payables Management 7 2007  
    Receivables Management 7 2007  
  Human Resources and Payroll eEmployee 1 2007  
    eTimeSheets for Payroll 1 2007  
    Human Resources 1 2008  
  Inventory and Order Processing Bill Of Materials 1 2007  
    Contract Administration 1 2007  
    Extended Pricing 1 2007  
    Inventory Control 7 2007  
    Invoicing 7 2007  
    Purchase Order Processing 7 2008  
    Returns Management 1 2008  
    Sales Order Processing 7 2008  
  Reporting and Business Intelligence Crystal Reports 1 2003  
    FRx Forecaster 2 2007  
    FRx Professional 2 2007  
    Quick Cubes 2 2007  

Employment History

Job Title
IT Project Manager
Industry
Services
10/2013 to Current

Highlights:

  • Researching client management solutions that can help DBNC achieve its strategic business objectives
  • Conducting information gathering sessions with departments to collect and document business requirements
  • Installing and configuring Microsoft Dynamics CRM Server 2013 for evaluation as tentative client management system
  • Assisting IT team to provide technical support to users at DBNC main office to ensure high quality of service


Job Title
ERP Project Manager
Industry
Telecommunications
02/2008 to 03/2013

Highlights:

     
  • Implemented MS Dynamics AX 2009 ERP system for Finance, HR & Payroll, Trade& Logistics, Warehouse, and Services modules
  • Conducted internal Business Processes Reengineering (BPR) resulting in a 25% increase in efficiency
  • Completed the diagnostic, analysis, design, development and deployment phases using Microsoft Sure Step methodology
  • Assessed and identified more than 50 business processes with the help of departments to incorporate and automate within AX 2009 and Enterprise Portal
  • Planned / controlled project resources to best meet objectives and adhere to scope, time, cost and quality constraints
Job Title
Senior ERP Consultant
Industry
Computing - Software
07/2004 to 12/2007

Highlights

  • Implemented ERP solution of MS Dynamics GP 9 for different clients successfully
  • Executed and managed the related activities to the proper and complete understanding of customer requirements
  • Adopted cost effective Project Management methodology and structure in order to plan, execute, manage and close the projects with high degree of customer satisfaction
  • Installed and configured Business Intelligence (BI) Tools such as: Business Objects, Analysis Cubes for Excel, and Crystal Report to help customers in the decision making process
  • Worked as a Project Manager and Application Trainer on various projects to implement MS Dynamics GP 9.0
  • Implemented MS Great Plains versions 7.5 and 8.0 for clients, in addition to upgrade to GP 9.0
  • Installed and configured MS CRM 3.0 in the company successfully
  • Led the configuration of business solutions for customer, selected and configuredbusiness solution, presented/demonstrated the solution to customer
  • Played other roles for different successful projects as a Technical Consultant, and Pre-Sales Consultant effectively

Qualifications

Completed Institution Degree / Qualification
2010 HP ITIL v3 Foundation  
2008 Rowad PMP Get Ready Track  
2004 Microsoft Business Solutions CIS I & II Training  
2003 New Horizons MCSE 2000 Full Track  
1996 Third Intermediate Industrial Institute Licensed Assistant in Fine Mechanics with Major in Stationery Machines.  
1994 Technical Secondary School Electronics  

Work Related Training & Certification

Completed Institution Training / Certification
2012 PMI PMP  
2007 Microsoft MCITP - Microsoft Certified IT Professional - Dynamics  
2007 Microsoft MCTS - Microsoft Certified Technology Specialist - Dynamics  
2007 Microsoft MCT - Microsoft Certified Trainer - Dynamics  
2003 Microsoft MCSE 2000  
2003 Microsoft MCSA 2000